A STUDY ON CUSTOMER SATISFACTION TOWARDS GOOGLE PAY

Author (s) : V. MARIYA PONCI ANNI, K.M ANITHA

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Abstract :
Cashless Transaction is the most recent technology that has seen wonderful growth in the past year. Cashless payments are now becoming a trendy trend in almost every field. The usage of mobile wallets knowledgeable enormous growth in users. Online banking permits a user to carry out financial dealings via the Internet. Online banking is otherwise called web banking or Internet Banking. Customer satisfaction is the most difficult task in every Banking sector. The Customers of e-wallets have improved after demonetization and Covid-19 situations. . This study is about Google pay and Phonepe users in SALEM city. To know the satisfaction level of the customers, the developers introduced new features to attract customers. This paper makes an effort to study customers’ perceptions of particular e-wallets. This study mainly focuses concentrates on google pay and Phonepay users. This study is to point out the problems and preferences among Google pay and Phonepe users.

Keywords : Cashless Transaction, google pay.

Conference Date : 13/11/2020

Pages : 347

Paper ID : 20347